Frequently Asked

Questions

SafeTalk is an all-in-one cloud-based platform designed specifically for mental health professionals, including therapists, counselors, and psychologists. It digitizes and automates client records, engagement, bookings, payments, and more, making practice management more efficient and secure.

Yes, SafeTalk caters to both individual therapists and mental health care teams. It offers features for solo practitioners to manage their practice seamlessly and provides collaborative tools for teams to work cohesively.

Yes, SafeTalk is hosted on a PDPA & HIPAA-compliant cloud, ensuring strict controls and adherence to data protection laws. We employ strict data encryption, making data secure and virtually impossible to intercept.

Yes, SafeTalk offers a 30-days free trial with no credit card required. This allows you to explore its features and see how it fits your practice needs.

Yes, you can cancel your SafeTalk subscription at any time. We believe in flexibility and want to ensure that our platform works for you.

You retain complete control over your data and have the freedom to download it whenever you wish. You are able to download and keep a copy of all client records, sessions history, invoices/payments & more

SafeTalk offers seamless one-click integration with Google Calendar to ensure that your Safetalk sessions are automatically synced with your Google Calendar, keeping you effortlessly organized.

Not at the moment. SafeTalk does not have a dedicated mobile app, but you can easily access it through your mobile browser. Our platform is fully responsive for mobile devices, and we do have plans for mobile app development in our roadmap. We'll keep all our users informed once we have a confirmed release date in the future

Client payments are made directly into the therapist's or your organization's account, ensuring a straightforward and transparent process. It's important to note that SafeTalk does not take any commission or transaction fees for payments made via our platform, providing a cost-effective solution for both therapists and clients

Absolutely! Once you've set up your services and schedule on SafeTalk, we provide you with a widget that seamlessly integrates into your website. This widget allows your clients to make bookings directly from your website, providing them with a convenient and smooth experience. They can schedule appointments and make payments without ever leaving your website. Whether you use platforms like Squarespace, Wix, WordPress, or others, our booking widget can be easily added to enhance your website's functionality

Please feel free to reach out to our team at hello@safetalk.space with any questions or to schedule a demo. We'd be happy to provide you with more information and show you how our platform can enhance your work.

Yes! SafeTalk is now available multiple languages. You can switch your interface language easily in your account settings, making it more accessible for you and your team.

Yes, SafeTalk is now equipped with Malaysia’s e-Invoicing features in compliance with the upcoming LHDN mandate. This ensures your invoices are always compliant and future-proof.

It depends on your subscription. Our Basic plan includes a 100-client and 5GB storage limit. However, our Professional and Team plans include unlimited clients and storage, so your practice can scale without limits.

Yes, SafeTalk lets you assign various types of homework such as forms, PDFs, videos, or links. You can also customize your own homework templates. The system automatically tracks completion and sends reminders to clients.

While SafeTalk is primarily cloud-based, we do support on-premise deployment for enterprise clients, such as universities and government institutions. Please contact us for a custom setup and quotation.