Terms and Conditions


Welcome to www.safetalk.space

These Terms and Conditions("Terms") govern access to and use of the SafeTalk platform, including all related websites, applications, and services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

Definitions

"SafeTalk", "we", "our", or "us" refers to Compose & Compile Sdn. Bhd. (Reg No 1348515-V)

"User", "you", or "your" refers to the individual or entity using the Service.

"Client Data" means all data, content, records, files, text, images, or information submitted or generated through the Service by or on behalf of the User.

"Personal Data" has the meaning assigned under applicable data protection laws.

"PHI" (Protected Health Information) means individually identifiable health information as defined under HIPAA, applicable when a separate Business Associate Agreement (BAA) is executed.

Eligibility and Account Registration

You must be legally capable of entering into abinding contract to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.

Scope of Service

SafeTalk provides practice management software for therapy and counselling services, including scheduling, clinical documentation, billing, and client management tools. SafeTalk does not provide clinical, medical, or therapeutic services and is not responsible for clinical decisions made by Users.

For Users in the United States, HIPAA compliance applies only where a separate Business Associate Agreement is executed.

Acceptable Use

You agree not to:

  • Use the Service for unlawful, unethical, or fraudulent purposes
  • Upload malicious code or attempt to compromise system security
  • Access data that does not belong to you or your organisation
  • Use the Service in a way that violates professional, regulatory, or HIPAA obligations (if applicable)

Fees, Billing, and Subscriptions

Certain features require payment of subscription fees. Fees are billed in advance and are non-refundable except where required by law. SafeTalk may change pricing with at least 30 days prior notice. Continued use after changes take effect constitutes acceptance.

Data Ownership and Limited License

You retain full ownership of all Client Data. You grant SafeTalk a limited, non-exclusive license to process Client Data solely for the purpose of providing, maintaining, securing, and improving the Service. SafeTalk does not sell Client Data or use it for advertising.

Data Protection and Privacy

SafeTalk processes Personal Data in accordance with its Privacy Policy and applicable data protection laws, including the Malaysian Personal Data Protection Act 2010 and, where applicable, the GDPR. Users are responsible for obtaining all required consents from their clients.

For Users in the United States, if a BAA is executed, SafeTalk will handle PHI in accordance with HIPAA requirements.

Security Measures

SafeTalk implements reasonable technical and organisational safeguards to protect Client Data. However, no system is completely secure, and SafeTalk does not guarantee absolute security. Where applicable under HIPAA, these safeguards may include administrative, physical, and technical controls.

Third-Party Services

The Service may integrate with third-party services. SafeTalk is not responsible for the availability, security, or content of third-party services, which are governed by their own terms.

Suspension and Termination

You may terminate your subscription at any time. SafeTalk may suspend or terminate access for breach of these Terms, non payment, or security risks. Upon termination, data will remain available for export for 90 days unless legally required to retain it longer.

Service Availability

The Service is provided on an "as-is" and "as available" basis. SafeTalk does not guarantee uninterrupted availability and may perform maintenance that results in temporary downtime.

Limitation of Liability

To the maximum extent permitted by law, SafeTalk shall not be liable for indirect, incidental, or consequential damages. SafeTalk’s total liability arising from the Service shall not exceed the fees paid by the User in the preceding 12 months.

Indemnification

You agree to indemnify and hold SafeTalk harmless from claims arising from your use of the Service, violation of these Terms, or breach of applicable laws, professional obligations, or HIPAA requirements (if applicable).

Changes to Terms

SafeTalk may update these Terms from time to time. Material changes will be communicated in advance. Continued use of the Service constitutes acceptance of the updated Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.

Contact

For questions regarding these Terms, contact: hello@safetalk.space

Last updated: January 2026