Privacy Policy for Safetalk

At safetalk.space, accessible from www.safetalk.space or safetalk.space, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by safetalk.space and how we use it.

SafeTalk, denoted as "SafeTalk", "our", "us", or "we", is dedicated to safeguarding the privacy of personal information belonging to our current, former, and potential Service users, referred to as "you" and "your".

This privacy policy delineates our approach to managing your personal information held by us, encompassing collection, utilization, retention, disclosure, and other processing activities in compliance with relevant privacy laws. Additionally, it provides guidance on how to contact us for inquiries about privacy concerns, including updating or accessing personal information and lodging complaints.

Failure to furnish sufficient personal information may impede our ability to deliver the complete benefits of the Service. By furnishing personal information to us, whether through in-person interactions, phone calls, emails, the Service, Website, or other means, or by directly or indirectly authorizing third parties to provide us with your personal information, you are acknowledged to have perused this Privacy Policy and are deemed to have consented to the practices detailed herein.

This Privacy Policy does not extend to the personal information we gather about Clients—patients and customers of our Customers. Our handling of such Client personal information adheres to our agreements with the relevant Customer, known as our "Agreement." In the event of any conflict between our Agreement and this Privacy Policy, the Agreement provisions take precedence. Any inquiries or requests from Clients regarding their personal information provided by our Customers will be redirected to the respective Customer.

For Clients, we may retain your personal information on behalf of your Customer. Should you have inquiries regarding how we handle Customer-supplied personal information, we encourage you to contact the relevant Customer directly. Inquiries received from you about our use of your personal information will be forwarded to the Customer.

If you are a Client providing personal information directly into the Service, rest assured that we will not access or utilize this data except for specific purposes such as anonymization and aggregation, or for internal business needs outlined below. Once anonymized and aggregated, this information no longer qualifies as personal data and falls outside the scope of this Privacy Policy.

How do we acquire personal information?

We strive to directly gather personal information from you whenever possible, utilizing it for our internal business operations. However, personal data is acquired through various channels, primarily through your interactions with the Service. Additionally, there are instances where we may receive personal information from third parties, such as related entities, service providers, contractors, and agents.

What types of personal information do we collect?

The types of personal information we collect from or about you vary based on the circumstances. Although the list provided below offers examples of the types of personal information we may collect, it is not exhaustive.

Information provided by you:

• Customer particulars: Upon establishing or updating your account, we gather pertinent details from you. The primary personal information collected includes your full name and contact details, comprising physical and mailing addresses, email addresses, phone numbers, mobile numbers, and login credentials (e.g., username and password), aimed at facilitating the setup and management of your account.
• Professional details: Additionally, we gather professional and employment-related information, such as your business name, license number, calendar and scheduling data, and other business-related details.
• Communications and telephonic interactions: Whenever you engage with us regarding the Service, we may collect information concerning your communication activities. This encompasses instances when you call or message us, whereby we may retain such communication for purposes like fraud prevention, internal training, and quality assurance.

Automatically gathered information:

• Device details: We may acquire information regarding the devices utilized to access the Service, encompassing hardware model, device IP address, operating systems and versions, software details, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, and mobile network specifics.
• Location data: Utilization of certain Service features may result in the collection of diverse location data types, ranging from general location information to more precise data, such as mobile GPS-derived location. Most mobile devices offer options to control or disable location services for applications within the device settings.
• Statistical insights: We may gather non-personal statistical data concerning your usage of the Website and the Service, aimed at enhancing features and user experience. This may entail details such as accessed web pages and Service features, search terms, clicked links, visit durations, browser and operating system information, IP addresses, and cookie data

Additional information

We may gather other personal information as permitted or required by law, along with any details you choose to furnish.

We abstain from collecting any 'Special Categories of Personal Data' about you—such as race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health information, genetic and biometric data—unless voluntarily provided. Similarly, we do not collect information regarding criminal convictions or offenses.

Our collection and processing of personal information are limited to what we deem necessary for the Service and business to function effectively.

Purposes of collecting, retaining, using, and disclosing personal information:

Our actions regarding personal information are confined to the purposes for which it was initially gathered, along with related purposes that individuals would reasonably anticipate, unless mandated or sanctioned by law, or with the individual's consent for alternative use. Some of the specific objectives for collecting, retaining, using, and disclosing personal information include:

• Establishing and maintaining your account.
• Verifying your identity.
• Facilitating communication related to the Service.
• Ensuring the effective operation of the Service and our business.
• Assessing the Service's effectiveness and understanding user interactions.
• Contributing to anonymized and generalized data for internal business use or for provision to third parties, possibly for a fee, including statistical and research purposes.
• Preventing violations of our Terms of Service and safeguarding the Service's security.
• Conducting Service-related investigations and risk assessments.
• Facilitating business and Service audits.
• Marketing and advertising our business, including sending promotional messages (unless opted out).
• Posting content on our Website.
• Ensuring compliance with legal obligations, including disclosures authorized under applicable privacy laws and other relevant legislation.

Additionally, we may process personal information for other disclosed purposes with your consent, whether express or implied by providing personal information while understanding our intended usage.

Who has access to your personal information?

We prioritize the confidentiality of your personal information and will take all necessary measures to maintain its strict privacy. However, disclosure of your personal information to third parties may be necessary for the purposes outlined in this privacy policy. Such disclosure may involve: our employees, officers, contractors, third-party service providers, agents, and partners;

How is personal information obtained?

While we aim to directly obtain personal information from you whenever possible, primarily for our internal business operations, data acquisition occurs through various means. This includes your interactions with the Service. Additionally, there are occasions where we may receive personal information from third parties, such as related entities, service providers, contractors, and agents.

What kinds of personal information do we gather?

The types of personal information collected from or about you may vary depending on the circumstances. While the examples provided below outline some of the types of personal information we may collect, it is not an exhaustive list.

Data Provided by You:

• Customer Information: When you create or update your account, we collect relevant details from you. This includes your full name and contact information, encompassing physical and mailing addresses, email addresses, phone numbers, mobile numbers, and login credentials (such as username and password), with the aim of facilitating the setup and management of your account.
• Professional Information: Additionally, we gather professional and employment-related details, such as your business name, license number, calendar and scheduling data, and other pertinent business-related information.
• Communications and Telephonic Interactions: Whenever you engage with us regarding the Service, we may collect information regarding your communication activities. This includes instances when you call or message us, and such communication may be retained for purposes such as fraud prevention, internal training, and quality assurance.

How is personal information obtained?

We aim to gather personal information directly from you whenever possible, primarily for our internal business use. However, personal information is acquired through various means, predominantly through your usage of the Service. Additionally, there are instances where we may receive personal information from third parties, including related entities, service providers, contractors, and agents.

What types of personal information do we collect?

The types of personal information collected from or about you vary depending on the circumstances. While the examples provided below outline some of the types of personal information we may collect, this list is not exhaustive.

Information you provide:

Customer details: When you create or update your account, we collect relevant information from you. The primary personal information we gather includes your full name and contact details, encompassing physical and mailing addresses, email addresses, phone numbers, mobile numbers, login credentials (such as username and password), with the aim of establishing and managing your account.

• Our related or affiliated companies and their respective employees, officers, contractors, service providers, and agents (and our related or affiliated companies may disclose the personal information directly to their contractors, service providers, and agents)
• Any other third parties to whom you direct or permit us to disclose your personal information (e.g., third parties with whom we have directly or indirectly arranged services for your benefit)
• As otherwise permitted or required by or under any applicable law

In the event that we sell all or part of our business, our records of personal information may be transferred to the new business owner or any of its related or affiliated companies (as applicable)

Any recipients of your personal information are only entitled to use it as necessary for the purposes for which it was provided to them, which align with the purposes described in this privacy policy

We will take reasonable steps to ensure that any third party to whom we disclose personal information is required to comply with applicable privacy laws. One way we achieve this is by imposing contractual obligations on third parties governing the use of personal information that we provide to them

Your provision of personal information to us (whether directly or indirectly) will constitute your consent for us to disclose this information in accordance with this privacy policy

You will only receive marketing communications from us and/or third parties if you have consented to this when providing your contact details to us or if you have otherwise submitted your consent to us for these purposes. These communications may be delivered in various forms, such as mail, SMS, fax, and email, in compliance with the applicable marketing laws of your jurisdiction

You have the right to request that we refrain from using your personal data for marketing purposes. You can opt out of receiving information from us at any time by contacting us

Advertisers

We do not disclose identifiable information about individuals to our advertisers or sponsors

Cookies

Our Service and Website utilize a technology known as cookies to record visitor preferences and enable us to optimize the design of our website. A "cookie" is a small data element that a website transfers to your computer for record-keeping and experience customization purposes. The duration for which a user's computer retains cookies is determined by the user's browser settings

The use of "cookies" is an industry standard and aids in understanding how the Service is utilized. During normal usage, the Service and Website "cookies" do not store your email address or other personal information about you unless you have provided consent or if it is necessary for technical reasons. We utilize this technology to generate statistics and measure website activity to enhance the usefulness of the Service. Upon accessing the Service or Website, our server may deliver specific customized information (such as advertisements) to you based on the data stored in your cookie. Third-party vendors may employ cookies to gather information about the content you view on the Service and/or Website and utilize that information to display our advertisements on websites and/or serve these advertisements based on your prior use of the Service or visits to our Website and other internet activities. We may also use analytics data provided by third-party vendors to inform and optimize our ad campaigns

Some of the tags utilized on the Service and Website include, but are not limited to, container tags (such as Google Tag Manager), which encompass retargeting tags and analytics tags. These tags furnish us with aggregated knowledge and information on website behavior and user preferences

By utilizing the Service and Website, you consent to the use and storage of cookies on your end device. You also have the option to utilize the Service and Website without cookies. If you prefer not to receive any cookies, you may configure your browser to reject them. However, not all features of the Service and Website may be accessible if cookies are disabled. We recommend enabling cookies to fully enjoy the Service

Storage and Security

Any personal information covered by this privacy policy is collected and securely held by SafeTalk or trusted third parties we may engage for information storage purposes (such as cloud hosting service providers)

We implement reasonable measures to safeguard your personal information against misuse, interference, corruption, loss, or unauthorized access, modification, or disclosure, employing physical, electronic, and procedural safeguards. For instance, we exclusively utilize cloud storage providers who assure compliance with the Health Insurance Portability and Accountability Act (HIPAA), a globally recognized standard for safeguarding health information. However, within the limits permitted by law, we disclaim responsibility and exclude liability for any misuse, interference, corruption, loss, or unauthorized access, modification, or disclosure of your personal information

If we furnish you with passwords or other security devices, it's crucial to maintain their secrecy and confidentiality, preventing their use by any other individual. Promptly notify us in case of any breach of security to prevent unauthorized disclosure of your personal information

Should we become aware of any breaches involving your personal information, we will adhere to the requirements of applicable privacy laws concerning the reporting of privacy breaches

Retention Period for Personal Information

We retain your personal information for the duration necessary for the purposes it was collected, considering our need to address queries or resolve issues, provide improved and new services, and comply with legal obligations

Once personal information we collect is no longer needed or required to be retained by law, we securely dispose of, delete, or permanently anonymize it (excluding any personal information on an off-site server or stored as electronic backup data not readily accessible)

If applicable law stipulates a minimum or maximum retention period, we will comply accordingly

Email and Electronic Communications

By using the Service and Website, you consent to receiving communications from us or on our behalf by third parties using the contact details you provided (including, but not limited to, direct mailing, email, SMS, telephone call, and other phone number-based messaging) to promote and market our Service periodically

You have the option to opt out of these communications at any time by contacting us or utilizing the "unsubscribe" feature included in all such communications. Upon unsubscribing, we will promptly remove you from the corresponding marketing list

To unsubscribe from marketing material received from us, please contact us directly

Your Rights to Access and Correct Personal Information

If your personal information changes or if you no longer wish to avail of our Services, you have the option to modify or delete it by logging into your Account and adjusting your Account settings accordingly

You have the right to inquire whether we hold personal information about you and request a copy of the personal information, as well as request corrections or amendments to it. To make such requests regarding your personal information, please contact our Privacy Officer, providing your name and address along with brief details of the information you require (which aids in locating your information)

We will grant you access to your personal information unless legally required or authorized to deny such access. There may be instances where access cannot be granted, such as situations where granting access would compromise others' privacy, breach confidentiality, or if the information is not readily retrievable. In cases of refusal, we will provide written reasons for the decision

In certain cases, there may be a fee associated with retrieving and furnishing a copy of your personal information. If applicable, we will inform you of this prior to releasing your information

Complaints

We are committed to ensuring that your personal information is handled confidentially and in accordance with applicable privacy laws. If you have any questions or complaints about the handling of your personal information, please reach out to our Privacy Officer, and we will endeavor to assist you promptly

Links to Other Websites

Our Website may feature links to other sites and plugins owned or operated by third parties, which are beyond our control, including those of our third-party service providers. We bear no responsibility for these linked websites or plugins, providing them solely for your information and convenience. We explicitly disclaim liability for their content, privacy practices, and terms of use, and we do not endorse, represent, or warrant their accuracy, content, or completeness. Disclosing personal information to or in connection with third-party websites and plugins is at your own risk. This privacy policy pertains exclusively to our collection of personal information and not to personal information collected by third parties

Changes to This Privacy Policy

We retain the right to update this privacy policy periodically by publishing an amended version on our Website. Your personal information will be handled in accordance with the most recently updated version of the privacy policy. We advise you to review this policy regularly during your visits to our Website

If you disagree with any part of the updated privacy policy, please notify us promptly, and you may be required to discontinue using our Service and Website

Your Rights

• You have the right to request information on (i) the specific personal information we hold about you; (ii) the categories of personal information collected about you within the last 12 months; (iii) the categories of sources from which this personal information was obtained; (iv) the categories of your personal information sold or disclosed within the last 12 months; (v) the categories of third parties to whom your personal information was sold or disclosed within the last 12 months; and (vi) the purpose behind collecting and selling your personal information.
• You have the right to request the deletion of personal information we have collected or retained about you. We may refuse your deletion request under certain circumstances, such as legal obligations or completing a transaction for which your personal information was collected. If your deletion request is denied, we will provide an explanation
• Exercising any of these rights will not result in discrimination against you. However, note that exercising certain rights may limit your access to certain features of our Services

You are entitled to exercise your right to know and your right to deletion twice a year at no cost. To do so, please contact us

We will verify your identity before processing your request to know or request for deletion. Your request will not be fulfilled unless you provide adequate information for identity verification. For users with accounts, we will use our existing authentication practices. For users without accounts, we may request additional information to verify your identity. Personal information provided for verification will only be used for that purpose and to track and document request responses, unless initially provided for another purpose

Local Access and Privacy Laws

SafeTalk operates globally, recognizing that personal information regarding patients and the responsibilities of healthcare practitioners may be subject to access and privacy laws in the countries where those clients reside. We take all necessary steps to comply with local access and privacy laws

Questions or Complaints

For any inquiries or complaints regarding our Privacy Policy or how we manage your Personal Information, please reach out to us at hello@safetalk.space. This is our preferred method of contact

We also have a dedicated Data Protection Officer available to assist you with any requests or concerns about your data. You can contact them at hello@safetalk.space

Google API Services User Data Policy

SafeTalk’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.safetalk.space does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Last updated: February 2024