To ensure a smooth and uninterrupted Telehealth experience on SafeTalk, it’s important that your device, browser, and settings are properly prepared. This guide covers the basic requirements and common troubleshooting steps to help you resolve most issues quickly.
For an overview of how SafeTalk Telehealth works, see:
For supported browsers and general platform requirements, see:
👉🏻 Recommended Browsers & Requirements
1. Identifying Necessary Equipment
Before joining a telehealth session, make sure you have the following:
- Laptop or desktop computer (telehealth works best on non-mobile devices)
- Minimum 4GB RAM (recommended for stable video and audio)
- Built-in or external webcam
- Built-in or external microphone
- Headphones or earphones (recommended to reduce echo and feedback)
- Stable internet connection with a minimum speed of 15 Mbps
- Updated web browser (very important for compatibility and security)
Supported Browsers
SafeTalk officially supports the latest versions of:
- Google Chrome
- Safari (macOS)
- Mozilla Firefox
- Microsoft Edge
2. Keep Your Browser Updated
Using an outdated browser can cause issues such as:
- Camera or microphone not being detected
- Inability to join sessions
- Audio or video cutting out
Always update your browser to the latest version before starting a telehealth appointment.
3. Enable JavaScript and Cookies
SafeTalk Telehealth requires both JavaScript and cookies to function correctly.
Make sure:
- JavaScript is enabled (Click for a guide)
- Cookies are allowed, especially for
app.safetalk.space
Disabling either can prevent video sessions from loading or connecting properly.
4. Allow Camera and Microphone Access
When you first join a telehealth session, your browser will ask for permission to use your camera and microphone.
Make sure:
- Camera access is set to Allow
- Microphone access is set to Allow
- The correct camera and microphone are selected if you have multiple devices
If you accidentally blocked access, you’ll need to reset the permissions.
5. Reset Camera & Microphone Permissions (By Browser)
If your camera or microphone is not working, follow the steps below or use the official browser guides.
Google Chrome / Edge
- Open the site:
https://app.safetalk.space - Click the lock icon in the address bar
- Click on Website Settings
- Set Camera and Microphone to Allow
- Refresh the page
Official guide: https://support.google.com/chrome/answer/2693767
Safari (macOS)
- Open the site:
https://app.safetalk.space - Click the icon in the address bar
- Select Camera and Microphone
- Find
app.safetalk.spaceand set both to Allow - Reload the page
Official guide: https://support.apple.com/en-my/guide/safari/ibrwe2159f50/26.0/mac/26
6. Reset Permissions Quickly (All Browsers)
If problems persist, you can:
- Clear site-specific permissions for SafeTalk
- Reload the page
- Rejoin the telehealth session and re-allow camera and microphone access
This often resolves most audio and video issues.
7. Improve Audio & Video Quality
For a better session experience:
- Sit in a quiet, well-lit room
- Use headphones to reduce background noise
- Close unnecessary browser tabs and applications
- Avoid running heavy software during sessions
- Ensure your camera is at eye level
8. If the Other Person Cannot Hear You Clearly
If the other person is having trouble hearing you, especially when you are in a very quiet room, noise cancelling may be making your voice sound worse or cut off.
To fix this:
- While on the telehealth page, click Settings
- Locate Enhanced Noise Cancelling
- Disable noise cancelling
- Continue the session and check audio again
9. If Video Quality Suddenly Gets Worse
If your video becomes blurry or unstable:
- Make sure you are not using background effects, such as:
- Background blur
- Custom background images
Background effects require extra processing and may reduce video quality.
To disable them:
- On the telehealth page, click Settings
- Set custom background to NONE
- Keep your background simple and well-lit
10. If Issues Continue
If you’ve checked your device, browser, permissions, and settings and are still experiencing issues:
- Refresh the page
- Restart your browser
- Restart your device
- Rejoin the telehealth session
Most issues are resolved by updating the browser or resetting permissions.
This guide is designed to help you prepare in advance and quickly troubleshoot common telehealth issues, so your sessions on SafeTalk remain smooth and uninterrupted. Feel free to reach out to us, if you are still experiencing issues after going through these troubleshooting steps.
