Sometimes you need to get in touch with a client before a session, but you realise you don’t have their phone number. SafeTalk now lets you require clients to enter their contact number when booking a session.
This setting is optional and off by default – so you can enable it only if it fits the way you work.
Why a Contact Number Makes a Difference
Having a client’s phone number can make your practice run more smoothly. If you have a Professional subscription, you’ll be able to send WhatsApp or SMS reminders directly – making it easier for clients to stay on track with their sessions.
It’s also helpful if your clients don’t use SafeTalk chat often. With a phone number on hand, you can reach them faster and more reliably whenever something important comes up.
How to Enable the Contact Number Requirement
It only takes a few steps to turn on:
- Go to My Practice > Settings
- Scroll down to Tools & Features
- Find Require Contact Number and click on Configure Requirement
- In the popup Toggle it ON
- Click Save Changes
Once enabled, every new booking will require clients to enter a phone number before confirming their session.
What Clients Will See
When this setting is turned on, the booking page will include a Contact Number field marked as required. Clients won’t be able to complete their booking unless they provide a valid number.
Decide What Works for You
Requiring a contact number is a small change that can make a big difference to your scheduling and communication. Since it’s optional and off by default – you have full control over when to use it.
