{"id":2483,"date":"2025-09-05T10:00:00","date_gmt":"2025-09-05T02:00:00","guid":{"rendered":"https:\/\/safetalk.space\/blog\/?p=2483"},"modified":"2026-02-26T12:13:29","modified_gmt":"2026-02-26T04:13:29","slug":"how-to-create-and-use-vouchers-on-safetalk","status":"publish","type":"post","link":"https:\/\/safetalk.space\/blog\/how-to-create-and-use-vouchers-on-safetalk\/","title":{"rendered":"How to Create and Use Vouchers on SafeTalk"},"content":{"rendered":"<div data-post-content>\n<p>Offering discounts or special access with vouchers is a great way to attract new clients, reward loyal ones, or partner with organizations. With SafeTalk, you can easily create and manage vouchers directly inside your account &#8211; no need for third-party tools.<\/p>\n\n\n\n<p>In this guide, we\u2019ll walk through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The different types of vouchers available on SafeTalk<\/li>\n\n\n\n<li>How to set them up step by step<\/li>\n\n\n\n<li>Examples of when you might use each type<\/li>\n\n\n\n<li>How to track and manage vouchers once they\u2019re in use<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"types-of-vouchers\">Types of Vouchers in SafeTalk<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large rounded-2xl-custom\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/types-of-vouchers-1024x599.jpg\" alt=\"\" class=\"wp-image-2497\" srcset=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/types-of-vouchers-1024x599.jpg 1024w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/types-of-vouchers-300x176.jpg 300w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/types-of-vouchers-768x449.jpg 768w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/types-of-vouchers-1536x899.jpg 1536w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/types-of-vouchers-2048x1199.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>SafeTalk gives you flexibility with <strong>three types of vouchers<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Fixed Amount <\/strong>\n<ul class=\"wp-block-list\">\n<li>A flat amount (e.g., RM50) is deducted from the total invoice.<\/li>\n\n\n\n<li>Each client account can use this voucher once.<\/li>\n\n\n\n<li><strong>Best for:<\/strong> seasonal promotions (e.g., \u201cRM50 off your first session in September\u201d).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Percentage Off <\/strong>\n<ul class=\"wp-block-list\">\n<li>A percentage discount (e.g., 10% off) is applied to the total invoice.<\/li>\n\n\n\n<li>Each client account can use it once.<\/li>\n\n\n\n<li><strong>Best for:<\/strong> welcoming new clients with \u201c10% off your first booking.\u201d<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Fixed Amount (Sharable)<\/strong>\n<ul class=\"wp-block-list\">\n<li>A set voucher amount (e.g., RM1,000) is purchased and can be shared across multiple clients.<\/li>\n\n\n\n<li>The voucher balance is used up as employees or members redeem it.<\/li>\n\n\n\n<li><strong>Best for:<\/strong> Employee Assistance Programs (EAPs) \u2014 e.g., a company buys a RM1000 voucher, and any employee can use it until the balance runs out.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-create\">How to Create a Voucher in SafeTalk<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to your <a href=\"https:\/\/app.safetalk.space\/login\">SafeTalk Account<\/a><\/li>\n\n\n\n<li><strong>Go to the Management -&gt; &#8220;Vouchers &amp; Promos&#8221;<\/strong><\/li>\n\n\n\n<li><strong>Click \u201cAdd new Voucher\u201d<\/strong><\/li>\n\n\n\n<li><strong>Fill in Voucher Details<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Voucher Code<\/strong>: Choose a code with letters and numbers only (e.g., <em>WELCOME10<\/em>).<\/li>\n\n\n\n<li><strong>Type<\/strong>: Select from Fixed Amount, Percentage, or Sharable.<\/li>\n\n\n\n<li><strong>Assigned Services<\/strong>: Decide whether the voucher applies to all services or only certain ones (e.g., intake sessions).<\/li>\n\n\n\n<li><strong>Stock<\/strong>: Limit how many times the voucher can be redeemed.<\/li>\n\n\n\n<li><strong>Start &amp; Expiry Date<\/strong>: Set when the voucher becomes invalid.<br>\ud83d\udc49 Example: You could create a <em>WELCOME50<\/em> voucher worth RM50 off, valid for the first 20 new clients, expiring at the end of the month.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Save the Voucher<\/strong><br>Once saved, the voucher is ready to be shared with your clients.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-video rounded-2xl-custom\"><video autoplay controls loop muted src=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/create-voucher.mp4\" playsinline><\/video><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"unusable-voucher\">If Your Client Cannot Use the Voucher<\/h2>\n\n\n\n<p>If a client says their voucher code is not working, check the following:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Service Selection<\/h4>\n\n\n\n<p>Make sure the service selected in the booking or invoice matches the <strong>Assigned Services<\/strong> set in the voucher.<\/p>\n\n\n\n<p>If the voucher was restricted to specific services (e.g., intake session only), it will not apply to other session types.<\/p>\n\n\n\n<p>This is the most common reason vouchers cannot be redeemed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Voucher Validity<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Has the voucher expired?<\/li>\n\n\n\n<li>Has the stock limit been reached?<\/li>\n\n\n\n<li>Has the client already used it (for one-time vouchers)?<\/li>\n<\/ul>\n\n\n\n<p>Confirm these details in the voucher settings page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"managing-vouchers\">Managing and Tracking Vouchers<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Voucher Details Page<\/strong><br>From here, you can see which clients have redeemed the voucher and how much value is left (especially useful for sharable vouchers).<\/li>\n\n\n\n<li><strong>Earnings Page<\/strong><br>Any invoices paid with a voucher will be clearly marked. This way, you always know how promotions affect your earnings.<\/li>\n\n\n\n<li><strong>Adjusting Vouchers on Invoices<\/strong>\n<ul class=\"wp-block-list\">\n<li>Accidentally applied the wrong voucher? No problem \u2014 therapists can remove a voucher from an invoice anytime.<\/li>\n\n\n\n<li>Need to add a voucher after creating an invoice? You can do that too.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large rounded-2xl-custom\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/voucher-details-1024x599.jpg\" alt=\"\" class=\"wp-image-2494\" srcset=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/voucher-details-1024x599.jpg 1024w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/voucher-details-300x176.jpg 300w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/voucher-details-768x449.jpg 768w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/voucher-details-1536x899.jpg 1536w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/09\/voucher-details-2048x1199.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"real-world-examples\">Real-World Examples<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Attract new clients:<\/strong> \u201c10% off your first session \u2014 use code <em>NEW10<\/em>.\u201d<\/li>\n\n\n\n<li><strong>Seasonal promotions:<\/strong> \u201cRM100 off during Mental Health Awareness Month.\u201d<\/li>\n\n\n\n<li><strong>Corporate partnerships (EAP):<\/strong> Company X purchases a RM2000 sharable voucher for employees to access counseling sessions.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"final-tips\">Final Tips<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep voucher codes simple and professional (letters + numbers only).<\/li>\n\n\n\n<li>Track usage to understand which promotions bring the most value.<\/li>\n\n\n\n<li>Use expiry dates to create urgency and encourage early bookings.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Wrapping Up<\/h3>\n\n\n\n<p>Vouchers in SafeTalk are flexible enough to support everything from small promotions to large corporate partnerships. By creating targeted discounts, you can grow your practice, build stronger client relationships, and even expand into workplace wellness programs.<\/p>\n\n\n\n<p>Start experimenting with vouchers today and see how they can boost your client engagement!<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Step-by-step instructions for using SafeTalk vouchers to manage discounts, promotions, and EAP programs<\/p>\n","protected":false},"author":2,"featured_media":2487,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[42,19],"tags":[48,34,33],"class_list":["post-2483","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-payments-billing","category-therapist-resources","tag-billing-payments","tag-for-therapists","tag-safetalk"],"_links":{"self":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/posts\/2483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/comments?post=2483"}],"version-history":[{"count":11,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/posts\/2483\/revisions"}],"predecessor-version":[{"id":3640,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/posts\/2483\/revisions\/3640"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/media\/2487"}],"wp:attachment":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/media?parent=2483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/categories?post=2483"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/tags?post=2483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}