{"id":2061,"date":"2025-07-01T16:56:45","date_gmt":"2025-07-01T08:56:45","guid":{"rendered":"https:\/\/safetalk.space\/blog\/?p=2061"},"modified":"2026-02-16T16:25:27","modified_gmt":"2026-02-16T08:25:27","slug":"display-your-chat-availability-in-real-time-with-safetalk","status":"publish","type":"post","link":"https:\/\/safetalk.space\/blog\/display-your-chat-availability-in-real-time-with-safetalk\/","title":{"rendered":"Display Your Chat Availability in Real Time with SafeTalk"},"content":{"rendered":"
\n

We\u2019ve added a small but powerful feature to make chatting inside SafeTalk smoother: As a Therapist, you can now set your online status<\/strong> in SafeTalk! This helps clients know when you’re available to chat or when to expect a reply.<\/p>\n\n\n\n

What is the Online Status Display?<\/h2>\n\n\n\n

Your online status<\/strong> appears as a green dot and is visible to clients in the Client Portal<\/strong>.<\/p>\n\n\n\n

You can toggle between two statuses:<\/p>\n\n\n\n

    \n
  • \ud83d\udfe2 Online<\/strong><\/li>\n\n\n\n
  • \ud83d\udd34 Away<\/strong><\/li>\n<\/ul>\n\n\n\n

    When you\u2019re marked as Online<\/strong>, clients know you\u2019re online and likely to respond soon. If you\u2019re Away<\/strong>, they can still leave a message and see a note like \u201cI’m only available 9AM – 5PM daily.\u201d<\/p>\n\n\n

    \n
    \"\"<\/figure>\n<\/div>\n\n\n

    Why enable this?<\/h2>\n\n\n\n

    This status indicator creates a big improvement in client experience:<\/p>\n\n\n\n

      \n
    • Sets clear expectations<\/strong> for when to expect a reply<\/li>\n\n\n\n
    • Encourages real-time chats<\/strong> when you\u2019re online<\/li>\n\n\n\n
    • Reduces anxiety or confusion<\/strong> if you take longer to reply<\/li>\n<\/ul>\n\n\n\n

      Clients no longer have to guess, they\u2019ll know if you\u2019re around.<\/p>\n\n\n\n

      How to Enable Online Status on Your Account<\/h2>\n\n\n\n

      This feature is off by default<\/em><\/strong> to keep things simple for therapists who don\u2019t need it & prefer the chat to stay as it was before. If you want to display your availability, just head to your settings to turn it on.<\/p>\n\n\n\n

        \n
      1. Go to My Practice -> Settings <\/strong>in your SafeTalk account & scroll all the way to the bottom<\/li>\n\n\n\n
      2. Find the “Online Status Display”<\/strong> toggle & enable it<\/li>\n\n\n\n
      3. You can also add a custom message<\/em><\/strong> for when you’re away<\/em><\/strong>. This message will be shown to clients when your status is set to “Away<\/strong>” – for example: “Available for chat between 9AM – 6PM only.”<\/em><\/li>\n\n\n\n
      4. Save your changes<\/li>\n<\/ol>\n\n\n\n