{"id":1991,"date":"2025-06-02T21:19:49","date_gmt":"2025-06-02T13:19:49","guid":{"rendered":"https:\/\/safetalk.space\/blog\/?p=1991"},"modified":"2026-05-05T11:28:29","modified_gmt":"2026-05-05T03:28:29","slug":"new-easy-way-to-manage-your-subscription","status":"publish","type":"post","link":"https:\/\/safetalk.space\/blog\/new-easy-way-to-manage-your-subscription\/","title":{"rendered":"Manage Your Subscription on SafeTalk"},"content":{"rendered":"<div data-post-content>\n<p>Managing your SafeTalk subscription is simple, allowing you to upgrade, downgrade, or adjust seats anytime with everything handled automatically and securely.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"set-billing\">See Your Current Plan and Billing<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your <a href=\"https:\/\/app.safetalk.space\/login\">SafeTalk<\/a> account.<\/li>\n\n\n\n<li>If you are under an <strong>Organization Acount<\/strong>, go to <strong>Organization \u2192 Subscription<\/strong>.<\/li>\n\n\n\n<li>If you are under a <strong>Solo\/Freelancer Account<\/strong>, go to <strong>My Practice \u2192 Subscription<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>Here you will see your current plan, whether your billing is monthly or yearly, how many seats you have (for organizations), and when your current plan expires and your saved card (if any added).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"247\" src=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-1024x247.png\" alt=\"\" class=\"wp-image-3793\" style=\"aspect-ratio:4.145908845530963;width:749px;height:auto\" srcset=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-1024x247.png 1024w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-300x72.png 300w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-768x186.png 768w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription.png 1188w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"update-your-plan\">Upgrade your plan or Change your number of Seats<\/h2>\n\n\n\n<p>Scroll further down the page &amp; you will see all the different plans &amp; payment options listed here. The card  highlighted in green(\ud83d\udfe9) with the &#8220;Current Plan&#8221; is your current running subscription.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"800\" src=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-2-1024x800.jpg\" alt=\"\" class=\"wp-image-3797\" style=\"width:407px;height:auto\" srcset=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-2-1024x800.jpg 1024w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-2-300x234.jpg 300w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-2-768x600.jpg 768w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-2.jpg 1195w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Use the toggle on top to change your payment cycle(Monthly\/Annual)<\/li>\n\n\n\n<li>Use the <strong><em>plus(+)<\/em><\/strong> &amp; <strong><em>minus(-)<\/em><\/strong> button at the bottom of the card to change the number of seats<\/li>\n<\/ul>\n\n\n\n<p>Lastly click on <strong>Select Plan<\/strong> underneath your preferred plan to Update your subscription. You&#8217;ll see a loading screen and it will take a few seconds to upgrade your subscription. You&#8217;ll be redirect back to the same page &amp; see your updated subscription. <br><\/p>\n\n\n\n<p><em>Note: if you change from Essential to Pro Plan you&#8217;ll gain immediate access to the Pro features such as Telehealth, WhatsApp\/SMS reminders &amp; more<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"add-update-card\">Change your Card\/Add a new Card for Payments<\/h2>\n\n\n\n<p>You will see your current card&#8217;s details (the last 4 digits of your card) under the subscription details. Click the <strong>Update<\/strong> button, and you will be taken to a screen where you can update, remove, or add a new payment card<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"247\" src=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-1024x247.png\" alt=\"\" class=\"wp-image-3793\" style=\"aspect-ratio:4.145908845530963;width:749px;height:auto\" srcset=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-1024x247.png 1024w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-300x72.png 300w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-768x186.png 768w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription.png 1188w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"automatic-payments\">Automatic Payments<\/h2>\n\n\n\n<p>SafeTalk will automatically charge your card on the same date each billing cycle, as long as there are sufficient funds, so you no longer need to make manual monthly or yearly payments, and you can update your payment method anytime in settings<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancel your subscription<\/h2>\n\n\n\n<p>To cancel your subscription, click the red \ud83d\udd34 Cancel Subscription button; your plan will end immediately, your account and data will remain accessible for up to 90 days, after which they may be deleted, and you can contact support if you have any questions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Failed Payments<\/h2>\n\n\n\n<p>If a payment fails due to insufficient funds or card-related issues, you will be notified and your account will move into due status; SafeTalk will automatically retry the payment over the next few days, and if it continues to fail, your account will be suspended so you can still access data but cannot take appointments, write documentation, or perform any actions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"update-your-card\">Process Failed Payment<\/h2>\n\n\n\n<p>You can either wait for SafeTalk to <strong><em>retry the payment automatically<\/em><\/strong> or <strong><em>manually reprocess<\/em><\/strong> it by scrolling to the bottom of the page, selecting your latest invoice marked \u201cPast Due,\u201d and clicking \u201cPay Now\u201d on the next screen<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"253\" src=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-3-1024x253.jpg\" alt=\"\" class=\"wp-image-3798\" srcset=\"https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-3-1024x253.jpg 1024w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-3-300x74.jpg 300w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-3-768x190.jpg 768w, https:\/\/safetalk.space\/blog\/wp-content\/uploads\/2025\/06\/subscription-3.jpg 1297w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"further-help\">Need further assistance?<\/h2>\n\n\n\n<p>For any further assistance or questions, you can reach our support team through the <a href=\"https:\/\/app.safetalk.space\/profile\/help\" data-type=\"link\" data-id=\"https:\/\/app.safetalk.space\/profile\/help\">help center<\/a><\/p>\n\n\n\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Learn how SafeTalk\u2019s new subscription system lets you upgrade, downgrade, and manage seats quickly and easily. Find out more now!<\/p>\n","protected":false},"author":4,"featured_media":2001,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44,19],"tags":[],"class_list":["post-1991","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-account-settings","category-therapist-resources"],"_links":{"self":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/posts\/1991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/comments?post=1991"}],"version-history":[{"count":21,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/posts\/1991\/revisions"}],"predecessor-version":[{"id":3802,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/posts\/1991\/revisions\/3802"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/media\/2001"}],"wp:attachment":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/media?parent=1991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/categories?post=1991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/tags?post=1991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}