{"id":4464,"date":"2026-10-28T00:04:50","date_gmt":"2026-10-27T16:04:50","guid":{"rendered":"https:\/\/safetalk.space\/blog\/?post_type=help-centre&p=4464"},"modified":"2026-10-30T11:31:47","modified_gmt":"2026-10-30T03:31:47","slug":"how-to-track-sessions-with-credits","status":"publish","type":"help-centre","link":"https:\/\/safetalk.space\/blog\/help-centre\/how-to-track-sessions-with-credits\/","title":{"rendered":"How to Track Sessions with Credits"},"content":{"rendered":"
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Previously, a session shorter than the intended duration would still use a full credit. For example, a 30-minute session in a package based on 60-minute sessions would use one whole credit, leaving time unused. Managing the difference might meant issuing an extra invoice, refund or booking an empty session to adjust for the difference.<\/p>\n\n\n\n

With session credits, you can now manually adjust the credits used to match the session duration. A 30-minute session can use 0.5 credits from a package based on 60-minute sessions, so you can track the time accurately without an extra invoice or placeholder session. This guide explains how to update credits and review package balances.<\/p>\n\n\n\n

Credit basics<\/h2>\n\n\n\n

Credits are calculated based on session duration compared with the package\u2019s standard duration. For example, if a package is based on 60-minute sessions, one credit represents 60 minutes. A 90-minute session uses 1.5 credits.<\/p>\n\n\n\n

Important: if you extend a session longer than the standard duration, SafeTalk won\u2019t automatically increase the credits. You\u2019ll need to adjust it manually.<\/p>\n\n\n\n

Adjust credits for a session<\/h2>\n\n\n\n

If a 60-minute session becomes 90 minutes, update the session duration and manually change its credit use to 1.5 credits<\/strong>. You don\u2019t need to issue a new invoice for the additional 30 minutes.<\/p>\n\n\n\n

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  1. Open the session details and select Modify<\/strong>.<\/li>\n\n\n\n
  2. Change the end time to extend the session.<\/li>\n\n\n\n
  3. Open Additional Information<\/strong> and update the credits used.<\/li>\n\n\n\n
  4. Save your changes.<\/li>\n<\/ol>\n\n\n\n