{"id":4152,"date":"2026-07-24T20:42:09","date_gmt":"2026-07-24T12:42:09","guid":{"rendered":"https:\/\/safetalk.space\/blog\/?post_type=help-centre&#038;p=4152"},"modified":"2026-08-04T13:33:45","modified_gmt":"2026-08-04T05:33:45","slug":"preparing-your-device-for-safetalk-telehealth","status":"publish","type":"help-centre","link":"https:\/\/safetalk.space\/blog\/help-centre\/preparing-your-device-for-safetalk-telehealth\/","title":{"rendered":"Preparing Your Device for SafeTalk Telehealth"},"content":{"rendered":"<div data-post-content>\n<h2 id=\"introduction\" class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before joining a SafeTalk Telehealth session, it\u2019s important to make sure your device, browser, and internet connection meet the recommended requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Using a supported browser and compatible hardware helps ensure stable video, clear audio, and a smooth therapy experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For general SafeTalk browser and device requirements, see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Supported Browsers &amp; Device Requirements for SafeTalk<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you are experiencing issues during a session, you may also want to read:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Troubleshooting Device &amp; Permission Issues in SafeTalk Telehealth<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"recommended-equipment\" class=\"wp-block-heading\">Recommended Equipment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before joining a telehealth session, make sure you have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Laptop or desktop computer (<strong>recommended for the best experience<\/strong>)<\/li>\n\n\n\n<li>Minimum <strong>4GB RAM<\/strong><\/li>\n\n\n\n<li>Built-in or external webcam<\/li>\n\n\n\n<li>Built-in or external microphone<\/li>\n\n\n\n<li>Headphones or earphones (<strong>recommended to reduce echo and feedback<\/strong>)<\/li>\n\n\n\n<li>Stable internet connection<\/li>\n\n\n\n<li>Updated web browser<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"supported-browsers\" class=\"wp-block-heading\">Supported Browsers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">SafeTalk Telehealth supports the latest versions of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Google Chrome<\/li>\n\n\n\n<li>Safari (macOS)<\/li>\n\n\n\n<li>Mozilla Firefox<\/li>\n\n\n\n<li>Microsoft Edge<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Using an unsupported or outdated browser may result in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unable to join telehealth sessions<\/li>\n\n\n\n<li>Camera or microphone issues<\/li>\n\n\n\n<li>Audio or video interruptions<\/li>\n\n\n\n<li>Reduced session quality<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"internet-requirements\" class=\"wp-block-heading\">Internet Requirements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A stable internet connection is important for a smooth telehealth experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Minimum <strong>15 Mbps internet speed<\/strong><\/li>\n\n\n\n<li>Stable Wi-Fi or wired connection<\/li>\n\n\n\n<li>Avoid downloading large files or using heavy internet applications during sessions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For better stability:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use a wired connection if available.<\/li>\n\n\n\n<li>Stay close to your Wi-Fi router.<\/li>\n\n\n\n<li>Avoid using public or restricted networks where possible.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"camera-microphone-permisisons\" class=\"wp-block-heading\">Camera &amp; Microphone Permissions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before joining your first SafeTalk Telehealth session, make sure your browser has permission to access:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Camera<\/li>\n\n\n\n<li>Microphone<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When prompted by your browser:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select <strong>Allow<\/strong> for camera access.<\/li>\n\n\n\n<li>Select <strong>Allow<\/strong> for microphone access.<\/li>\n\n\n\n<li>Confirm the correct camera and microphone are selected.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If you previously blocked access, see:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Troubleshooting Device &amp; Permission Issues in SafeTalk Telehealth<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"before-every-session\" class=\"wp-block-heading\">Before Every Session<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend checking the following before joining:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your browser is updated.<\/li>\n\n\n\n<li>Your internet connection is stable.<\/li>\n\n\n\n<li>Your webcam and microphone are connected.<\/li>\n\n\n\n<li>Camera and microphone permissions are enabled.<\/li>\n\n\n\n<li>Your device meets the recommended requirements.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Taking a few minutes to prepare can help prevent interruptions during your session.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"prepare-your-environment\" class=\"wp-block-heading\">Preparing Your Environment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For the best telehealth experience:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Join from a quiet and private location.<\/li>\n\n\n\n<li>Ensure your face is well-lit.<\/li>\n\n\n\n<li>Use headphones to reduce echo.<\/li>\n\n\n\n<li>Close unnecessary applications and browser tabs.<\/li>\n\n\n\n<li>Position your camera at eye level.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"using-vpns\" class=\"wp-block-heading\">Using VPNs &amp; Network Restrictions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some corporate, school, or restricted networks may block video and audio connections.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you experience connection problems:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try switching to another network.<\/li>\n\n\n\n<li>Disable your VPN temporarily.<\/li>\n\n\n\n<li>Use a personal internet connection if possible.<\/li>\n<\/ul>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Introduction Before joining a SafeTalk Telehealth session, it\u2019s important to make sure your device, browser, and internet connection meet the recommended requirements. Using a supported browser and compatible hardware helps ensure stable video, clear audio, and a smooth therapy experience. For general SafeTalk browser and device requirements, see: If you are experiencing issues during a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","meta":[],"tags":[],"help_centre_category":[130,128,178,135,192,136,189],"class_list":["post-4152","help-centre","type-help-centre","status-publish","hentry","help_centre_category-account-settings","help_centre_category-resources-for-therapists","help_centre_category-system-requirements","help_centre_category-telehealth","help_centre_category-telehealth-issues","help_centre_category-troubleshooting","help_centre_category-troubleshooting-telehealth"],"_links":{"self":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/help-centre\/4152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/help-centre"}],"about":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/types\/help-centre"}],"author":[{"embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/users\/4"}],"wp:attachment":[{"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/media?parent=4152"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/tags?post=4152"},{"taxonomy":"help_centre_category","embeddable":true,"href":"https:\/\/safetalk.space\/blog\/wp-json\/wp\/v2\/help_centre_category?post=4152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}